Returns Policy

Clearance Sale & Returns Policy

As our business is closing, all purchases are part of a final clearance sale. Please review the policy below before placing your order.

1. Statutory Consumer Rights
Nothing in this policy affects your rights under the Consumer Rights Act 2022 or other applicable Irish consumer protection laws.

2. 14-Day Cancellation Right (Online Orders)
If you purchase goods online, you have the right to cancel your order within 14 days of receiving the goods, without giving a reason.

To exercise this right, you must notify us in writing within 14 days of delivery by contacting; info@pureclothing.ie

Returned items must be sent back within 14 days of notifying us of cancellation.

Customers are responsible for the cost of returning goods unless the item is faulty or incorrect.

3. Condition of Returned Items
Items must be returned unused, in their original condition.

We may reduce the refund if the value of the goods has been diminished due to handling beyond what is necessary to inspect them.

4. Faulty or Incorrect Items
If an item is faulty, damaged, or not as described, please contact us within 30 days of receiving your order. We will arrange a repair, replacement, or refund in accordance with your statutory rights.

5. Refund Processing
Refunds will be issued to the original payment method within 14 days after we receive the returned goods or evidence that they have been returned.

6. Return Address & Contact
To return your item(s), please follow these steps;

• Download the returns form below
• Please print, fill out and enclose this with the item you are returning and arrange delivery  to the following address; Pure Clothing, Carrowcushlaun, Ballina, Co. Mayo, F26 H7D7

 

7. Final Trading Notice
As we are closing, customer service and returns will be handled by email only. Please ensure you contact us within the timelines above if you wish to exercise your cancellation rights.